Question 1

CARE INSTRUCTIONS

Accepted Answer

PLEASE BE GENTLE WITH YOUR JEWELLERY!

• Silver can and will bend and break if it's not looked after carefully.

• The above is especially true of narrow ring bands, particularly the slim silver stacking rings which I only sell in person at craft fairs. These WILL bend and distort if you wear them while carrying heavy items, and they WILL break if you keep pulling them open to make them larger, or squeezing them to make them smaller. Silver does NOT spontaneously break or distort all by itself.

• Unless it is rhodium-plated, SILVER WILL TARNISH! Any number of things can and will cause silver to tarnish, including but not limited to:

➜ Your personal skin chemistry. Some people have higher levels of certain natural chemicals which will cause silver to tarnish very, very quickly.

➜ Exposure to perfume, moisturiser, soap, shampoo, cleaning products and hand sanitiser.

➜ Exposure to high levels of chlorine in water.

➜ Being left unworn in a jewellery box, drawer, packaging, etc.

Cleaning and polishing silver is easy! There are many silver polishing cloths and dips widely available in your local supermarket. A word of caution when using silver dips — do NOT immerse any set stones or seaglass in the dip, as this is likely to cause irreparable damage to them. When cleaning chains using a silver polishing cloth, rub them gently — don't pull hard on the chain or it will snap.

• Seaglass is incredibly tough. However, it can still chip, break or smash if it's dropped or banged on a hard surface etc — just like any other kind of glass.

• Please remove your jewellery while bathing, swimming, washing hands, doing chores, gardening and cooking (especially rings ~ imagine all the food gunk and grime that gets caught in the setting!).

• Silver necklace chains can be delicate, and you should avoid tugging on (or twiddling) them excessively.

• I do not 'treat' my seaglass except to add the tiniest dab of baby oil to the pieces to make them 'glow'. This can easily be wiped or washed off if you prefer the natural, frosted look.

Question 2

SIZING DETAILS

Accepted Answer

Rings: sizes are provided in both US and UK measurements. Additionally, where possible, a photograph of the ring being worn will also be included in the listing.

Pendants: for a relative size guide, each listing will include a photograph of the item placed next to a UK 5p coin, equivalent to a US dime. Alternatively, a ruler may be included next to the item.

If a piece is particularly large or heavy, size and weight will be indicated as it may affect postage costs.

Question 3

MATERIALS USED

Accepted Answer

I only use either .925 sterling or .999 fine silver in making my jewellery, as per each individual description on my listings.

I use seaglass which I find and collect myself from beaches along the beautiful Norfolk coast, and from Seaham and Easington on the Durham Heritage Coastline. I am also fortunate to have 'seaglass sisters' all around the world, and will occasionally use pieces which they have gifted me through 'mermaid mail'.

The semi-precious gemstones I use are sourced mainly from suppliers in India and the Far East.

Question 4

PHOTOGRAPHY

Accepted Answer

All photographs are styled by me, and shot in natural daylight.

Please note that different angles, light, computer monitors, mobile phones and screen resolutions or settings may make the colour of seaglass differ slightly from one photograph to the next.

Question 5

SHIPPING ADDRESSES

Accepted Answer

Your package will be shipped to the address shown on your order unless you request otherwise at the time of purchase. Requests must be received in writing.

If you are paying by PayPal, please check your account details to ensure your address recorded there is correct.

Seadragon Silver is not responsible for mail that is misdirected, delayed or lost due to incorrect or incomplete addresses.

Question 6

CRAFT & ART MARKETS

Accepted Answer

Throughout the year, I participate in various craft and art markets in Norfolk, UK, where I love meeting and chatting with customers.
 
Please follow my Instagram and Facebook pages (links below) for updates on events I'll be attending.

Question 7

HALLMARKING

Accepted Answer

As required by UK law, precious metal items above specified weights must be hallmarked.

• A hallmark tells the story of who made an article, what the article is made of (gold, silver, platinum, or palladium), the fineness of the precious metal, and where the article was assayed.
 • A hallmark must consist of at least three compulsory marks: a sponsor’s mark (maker’s mark), a metal fineness mark, and an assay office town mark.
 • A hallmark may also include an optional date letter, indicating when the article was hallmarked, or an optional traditional metal fineness mark, such as the Lion Rampant (sterling silver). 
 • The UK Hallmarking Act 1973 states that all silver items with a metal weight of more than 7.78 grams must be hallmarked.

I am registered with the Edinburgh Assay Office,(https://www.edinburghassayoffice.co.uk/) and am legally compliant with all hallmarking requirements. Seadragon Silver's hallmarks include the maker's mark (the initials SM in a quatrefoil); two metal fineness marks (925 and the Lion Rampant) to denote sterling silver; the castle mark of the EAO; and the date mark.
 
Additionally, some pieces may also include the Common Control Mark, a hallmark which is recognised by all country members of the International Convention on Hallmarks.(https://hallmarkingconvention.org/en/country-profile)
 
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Question 8

GUILD OF JEWELLERY DESIGNERS (UK)

Accepted Answer

I am a member of the Guild of Jewellery Designers (https://www.guildofjewellerydesigners.co.uk/)(UK), and am protected under The GoJD Products and Public Liability insurance policy (including USA and Canada). 
 
For more information, please contact The GoJD direct on tel: +44 (0) 121 507 0994 or email info@guildofjewellerydesigners.co.uk

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NEWS:
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◆ However, we no longer ship to addresses outside the UK.
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